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Learn how to switch 

About Customer Switching:

Contestable Customers (CC) usually switch on the 26th of the month, however customers may opt on an off-cycle switch (any day that is not the 26th).

Terms you need to know:

  • CRB – Central Registration Body
    An entity that manages the Business-to-Business (B2B) System, which is the central hub that ensures timely and efficient exchange of data among competitive retail market players.
  • RMSP – Retail Metering Services Provider
    A person or entity authorized to provide metering services to CCs and registered with the CRB.


Types of Customer Switching:

Initial Switching

Customers coming from their DU, or also known as the captive market.

Regular Switching

Customers who have been served by a RES at least once or those looking to switch to another RES.

Our Retail Supply Switch Timeline

(Sample switch date is June 26)

Mabuhay Energy to provide CRB and the CC’s respective DU/RMSP with a list of CCs they are intending to switch on the 26th of the following month.

CC will pay security deposit and collate prudential requirements to give to Mabuhay Energy.

Mabuhay Energy will submit all switch requirements seven (7) business days prior to the switch date.

The CRB will notify Mabuhay Energy of the approved switch requests with complete evaluated requirements.

Start of supply from Mabuhay Energy.

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Contact Info

Unit 2618, 26th Floor, High Street South Corporate Plaza Tower 1 26th St, Corner 9th Ave, 1634 Taguig, Philippines